Stitches and Wood – Policies & FAQs

Pickup & Shipping

• Local Pickup (Uxbridge, MA): If you’re nearby, you’re welcome to pick up your order. I’ll reach out once it’s ready so we can set up a time that works.

• Shipping: Orders are shipped within 3–5 business days unless otherwise noted (custom items may take longer). You’ll get tracking information as soon as your order heads your way.

• Delays: Once a package is with the carrier, shipping times are out of my hands—but I’ll help however I can if something goes wrong.

Returns & Exchanges

• Custom Orders: Because custom items are made just for you, I can’t accept returns or exchanges unless there’s a mistake on my end.

• Non-Custom Orders: If you’re not happy with your purchase, please contact me within 7 days of delivery. Items must be returned in their original condition, and shipping costs are non-refundable.

• Damaged Items: If your order arrives damaged, send me a photo within 3 days and I’ll make it right—either by replacement or refund.

FAQs

Do you take custom requests?
Yes! I love creating personalized pieces. Just reach out and we’ll talk details.

Can I rush my order?
Sometimes, yes. Message me before you order and I’ll let you know if I can meet your timeline.

What if I typed my shipping address wrong?
Please double-check before you order! If you catch the mistake quickly, let me know and I’ll fix it. If it’s already shipped, I can’t cover lost packages.

Do you offer gift wrapping?
Yes, just let me know when you order and I’ll make it special.